Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Hi Fi Racks Ltd with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.


The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Hi Fi Racks Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, Hi Fi Racks Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


Copyright Notice

This website and its content is copyright of Hi Fi Racks Ltd © 2019. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only.
  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
  • This rule does not apply to trade customers.
  • You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


Credit Card Policy


The term "credit/debit card holder" as used in these terms and conditions is defined as the person or entity in whose name the credit/debit card was issued by the bank or financial institution that appears on the credit/debit card. When you complete an online purchase from Hi Fi Racks Ltd using a credit/debit card for payment, you agree to the following terms and conditions.

You are the credit/debit card holder, and you are authorized to use your credit/debit card for the online purchase.

Should you have a problem with your purchase, you will contact Hi Fi Racks Ltd to allow us to resolve the problem before contacting either the financial institution that issued the credit/debit card or the credit/debit card company itself.

To threaten a chargeback to alter purchase price after an order is placed is extortion; it is a criminal offence. Fraudulent use of credit/debit cards will be investigated and reported to the police forces, your local bank, our billing and / or merchant service and any other applicable authorities. We will prosecute to the full extent of the law.

We perform information verification for every credit/debit card purchase. Orders that contain an unverified address and /or any other unverified information will require us to contact the actual owner of the credit/debit card by phone. These phone numbers may be obtained from sources other than the order itself.

An unauthorised credit/debit card charge back after an order has been placed is known as friendly fraud or chargeback abuse, even if you are the owner of the card, it is theft and still fraud. We will dispute the chargeback with all the information regarding transaction we would have at our disposal and, as required, file a report with the applicable authorities and the credit/debit card company.

We accept only the credit/debit cards mentioned on the product ordering screens as the payment options for your purchase. All prices are in British Pound (£) (GBP) and stated on your invoice in British Pound unless otherwise noted. All credit/debit card charges will be settled in British Pound at the time of purchase, and in case your account is in different currency you will be charged according to the exchange rate of your financial institution at the time of the purchase. Hi Fi Racks Ltd reserves the right to change the prices of our products or services sold on our web sites at any time.

Further, you agree and acknowledge that you shall be solely responsible for and shall bear (and/or immediately reimburse) Hi Fi Racks Ltd for any chargeback fees issued to Hi Fi Racks Ltd by or from any credit/debit card company, merchant service or other source of payment that is initiated at your or the credit/debit card holders request.

Stated another way, should you the credit/debit card holder request a refund or chargeback from any credit/debit card company, merchant service or other source of payment on the purchase of Hi Fi Racks Ltd services and should said card company, merchant or other source thereafter impose any fee or amount to Hi Fi Racks Ltd because of this request or as a result, you the credit/debit card holder shall reimburse for the refund amount plus the said chargeback fee or amount plus any of our losses and / or expenses.

By purchasing any services from Hi Fi Racks Ltd, you the credit/debit card holder expressly authorize Hi Fi Racks Ltd to direct a payment/charge to be made to the credit/debit card account (the same being the credit/debit card account used in the initial purchase of said products and / or services) or in the amount of the said refund and chargeback fee (or amount charged to Hi Fi Racks Ltd for such refund) plus our losses and expenses spoken of herein.

All goods remain the property of Hi Fi Racks Ltd until paid for in full.

Privacy Policy


This privacy policy sets out how Hi Fi Racks Ltd uses and protects any information that you give Hi Fi Racks Ltd when you use this website.

Hi Fi Racks Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Hi Fi Racks Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Please note that we have the ability to retain any data that you provide on this website, even if you do not complete your registration/transaction by clicking submit/next. Such contact details and data may be used to contact you to enquire why you did not complete your registration/transaction.


What we collect


We may collect the following information:

  • Name and job title
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

    What we do with the information we gather

    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    • Internal record keeping.
    • We may use the information to improve our products and services.
    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
    • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.



    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.


    Return Policy

    2 Year Warranty

    All of our products come with a 2 year warranty, starting from the date your order is shipped from our warehouse. If, within this 2 year period, anything should happen to your product which is out of your control, please contact us as soon as you notice the defect. Each case does need to be investigated individually and in the event of a valid claim we will either:


    • Replace the goods to the same specification as the damaged product, or
    • Repair those products, or
    • Refund or credit you the sum you have paid for the defective products within 14 days of the date that the products are processed in to our warehouse.


    The warranty above does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use, failure to follow the manufacturer's instructions, or any alteration or repair carried out without our prior written approval.

    Please allow adequate space above your HiFi equipment for heat ventilation and check your manufacturers manual for recommendations on effective heat dispersal. Without adequate space this can cause significant damage to both your component and rack. If you own a valve amp, or any other particularly hot component, we highly recommend this component is placed onto a standalone tier or placed on the top tier and not placed on an internal shelf to ensure no damage occurs. Any component that doesn’t have adequate space and causes damage to the rack will not be liable for replacing. Please see FAQs for more information.

    If the goods supplied to you are damaged in transit, you should notify us in writing or via email as soon as possible from receipt of the goods and return the goods to us in accordance with our returns policy. Once we have verified the fault, we will issue you with (at your discretion) a replacement or full refund via your original payment method and reimburse your reasonable return carriage costs.

    If the goods supplied to you are faulty or incomplete on arrival (whether or not they were damaged in transit), you must notify us as soon as possible and return the goods to us in accordance with our returns policy. Once we have verified the fault, we will issue you with (at your discretion) a replacement or full refund via your original payment method and reimburse your reasonable return carriage costs.

    All product specifications, illustrations, drawings, particulars, dimensions, performance data and other information on the Site or made available by us are intended to represent no more than a general illustration of the goods and do not constitute a warranty or representation by us that the goods will conform with the same.

    Returns procedure for standard sized products

    We hope that you will be satisfied with your purchase. However, if you find anything wrong or not to your liking you need to notify Hi Fi Racks within 7 days of receipt should you wish to return the product to us. We will be happy to refund the cost of the item, less carriage, provided that it is returned to us within 14 days of receipt. The returned item must be in an unmarked and saleable condition and with its original packaging. You are fully responsible for the safe return of all goods. 


    Returns procedure for bespoke sized products

    We hope that you will be satisfied with your purchase. However, if you find anything wrong or not to your liking you need to notify Hi Fi Racks within 7 days of receipt should you wish to return the product to us. We will be happy to refund 50% of the cost of the item, (Please check your measurements before placing the order) less carriage, provided that it is returned to us within 14 days of receipt. The returned item must be in an unmarked and saleable condition and with its original packaging.


    Refund policy

    Any refund due will be processed within 14 days from the date of the order being processed in to our warehouse.


    Change or cancel an order

    If you'd like to amend your order, i.e. change delivery address, add or delete optional extras etc. please contact Hi Fi Racks Ltd and we will cancel or amend your existing order. If your order has already been despatched or delivered, then you'll need to follow our Returns Procedure (above) in the event of any unwanted products.


    Missing, incomplete or damaged orders

    If your order arrives and the goods are damaged or arrives incomplete, please contact Hi Fi Racks Ltd within 72 hours of delivery. We will then arrange collection and or replacement at the earliest opportunity.


    Manufacturing & Delivery

    When your order is ready to ship after manufacturing (manufacturing times available upon request but normally 4 to 5 weeks for your hand made piece of furniture, although this may be less please check to confirm). Your parcel will be delivered in the U.K.by DHL or TNT and delivered nationwide within 2 working days (95% of orders are delivered next day). Deliveries within Europe are shipped with DHL and Rest of World are delivered by TNT. If the packaging of any product received appears to be in a damaged condition, you must indicate this on the courier's consignment note when you sign for the consignment. Failure to do so may result in neither Hi Fi Racks Ltd nor our couriers being held responsible for any claims for damages or shortages arising thereafter.

    Contact: info@hifiracks.co.uk or +44 1572 756 447.
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