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Frequently Asked Questions

Product Questions

We manufacture all our racks individually and by hand in our workshop, so you can have them made to any size you want! Please visit our Gallery page to take a look at some of the customised designs we've produced in the past. You can order a rack to your own specifications using our online ordering system, or contact us on either +44 1572 756 447 or if you'd prefer to discuss your order with one of our experts.

For racks - The leg height is the measurement of the wooden leg plus the 15mm spiked foot. So this is the internal height from the top of one plinth to the underside of the next.

For speaker stands - The height you enter will be the total height of the stands, including the base and top plinths, and also the spikes.

The cost of the timber is based on the size and availability of the tree. For example, an oak tree is large and plentiful, whereas other woods like cherry and walnut come from smaller trees and are less plentiful. As we only use solid hardwoods, we always price our products in line with the latest market cost of the raw materials we use.

You can use shoe spikes (floor protectors) to protect wooden flooring from the spikes on the base tier of your rack. Shoe spikes will be included with your order if you choose racks from our Podium Reference or Grand Stand ranges. Currently, our Podium Slimline range doesn't include floor protectors. However, you can add these to your order at a small additional cost. You'll find them on our Accessories page.

Hi Fi Racks Ltd only manufacture from the best real hardwoods available, with no MDF or veneer ever used. So please take a little time to read the following timber care instructions for our hand-crafted furniture:

1) As the surface has a natural wax finish, great care should be taken to avoid any liquids being spilt onto the surface as this may mark the furniture.
2) Any spills should be wiped away immediately using a dry cloth and the surface re-waxed as required.
3) Avoid exposing the furniture to excessive heat or direct sunlight as this will cause cracking and discolouration of the timber.
4) Do not use silicone-based aerosol polish as this will remove the natural wax. Never use a damp cloth as this may also remove part of the wax coating.
5) For everyday care, wipe with a dry cloth or duster. To achieve a premium finish, regularly apply a natural beeswax polish using a dry cloth and buff up, ensuring any excess wax is removed.

Locking nuts for spikes on the base give a 6-7mm height adjustment which can eliminate any wobble that may be there due to a slightly uneven floor.

Unfortunately, no, as the solid oak is not thick enough to house the metal work required. If you need a cable management, please refer to our Reference range and Podium XL's.

We recommend that any rack 1200mm wide and over should have a fifth leg to ensure adequate support across the width of each tier.

We currently do not have a dedicated showroom. However, as we manufacture everything on site, we often have products available in our workshop and at trade shows.
If you wish to see us, please contact us first on +44 1572 756 447 or to arrange a suitable time.

Unfortunately if you require castors on your hi-fi or AV rack this will need to be specified and ordered at the time of purchase. We are unable to fit castors at a later date.

Shipping and Payment

Shipping your order usually costs £19.00* for delivery to addresses in the UK mainland. Deliveries to Northern Ireland, the Scottish Highlands, the Channel Islands and other offshore locations, please email us on or call us direct on +44 1572 756 447.

*Pricing for UK deliveries may vary, depending on the precise nature of the order and the products being shipped.

Yes, we ship internationally. Please contact us for an accurate quote by emailing or calling us on +44 1572 756 447.

Alternatively, you can visit our Stockist page to find out if we have a distributor in your country.

You have a choice of ways to pay us for your Hi Fi Racks products. You can pay over the phone by credit or debit card, or we can invoice you directly online, in which case you'll receive an email with all the instructions you need. We accept all major credit and debit cards via our secure payment processor.

Currently, as at 15th March 2017, we are working at around 4 weeks from date of order for standard sized racks, speaker stands etc. For bespoke sizing, please allow around 5-6 weeks. We have had a big increase in orders and quantities (thanks to our brilliant customers) which means that it is taking a little longer for the workshop to hand-make all of your products.

If your order is for legs only, we aim to deliver within 7-10 days.

We send out orders for accessories on the same day if possible, or next day from the date of order.