See our frequesntly asked questions below

Can I have the rack made to fit a certain size?

We manufacture all our racks individually and by hand in our workshop, so you can have them made to any size you want! Please visit our Gallery page to take a look at some of the customised designs we've produced in the past. You can order a rack to your own specifications using our online ordering system, or contact us on +44 1572 756 447 if you'd prefer to discuss your order on the phone.

How much is UK shipping?

Shipping your order usually costs £19.00* for delivery to addresses in the UK mainland. Deliveries to Northern Ireland, the Scottish Highlands,  the Channel Islands and other offshore locations will be priced accordingly.

Please contact us for details by emailing info@hifiracks.co.uk or calling us on 01572 756 447. Or, you can use our online price calculator to work out the cost of international shipping.
*Pricing for UK deliveries may vary, depending on the precise nature of the order and the products being shipped.

Can you ship worldwide?

Yes, we ship internationally. Please contact us for an accurate quote by emailing info@hifiracks.co.uk or calling us on +44 1572 756 447, or use our online price calculator.
Alternatively, you can visit our Stockist page to find out if we have a distributor in your country.

How do I work out the leg height I need?

For racks - The leg height is the measurement of the wooden leg plus the 15mm spiked foot. So this is the internal height from the top of one plinth to the underside of the next.

For speaker stands - The height you enter will be the total height of the stands, including the base and top plinths, and also the spikes.

Why do different woods cost more?

The cost of the timber is based on the size and availability of the tree. For example, an oak tree is large and plentiful, whereas other woods like cherry and walnut come from smaller trees and are less plentiful. As we only use solid hardwoods, we always price our products in line with the latest market cost of the raw materials we use.

Will my rack come with shoe spikes (floor protectors)?

You can use shoe spikes (floor protectors) to protect wooden flooring from the spikes on the base tier of your rack. Shoe spikes will be included with your order if you choose racks from our Podium Reference or Grand Stand ranges. Currently, our Podium Slimline range doesn't include floor protectors or shoe spikes. However, you can add these to your order at a small additional cost. You'll find them on our Accessories page.

How can we pay?

You have a choice of ways to pay us for your Hi Fi Racks products. You can pay over the phone by credit or debit card, or we can invoice you directly online, in which case you'll receive an email with all the instructions you need. We accept all major credit and debit cards via our secure payment processor.

How can I look after my rack?

Hi Fi Racks Ltd only manufacture from the best real hardwoods available, with no MDF or veneer ever used. So please take a little time to read the following timber care instructions for our hand-crafted furniture:

1) As the surface has a natural wax finish, great care should be taken to avoid any liquids being spilt onto the surface as this may mark the furniture.
2) Any spills should be wiped away immediately using a dry cloth and the surface re-waxed as required.
3) Avoid exposing the furniture to excessive heat or direct sunlight as this will cause cracking and discolouration of the timber.
4) Do not use silicone-based aerosol polish as this will remove the natural wax. Never use a damp cloth as this may also remove part of the wax coating.
5) For everyday care, wipe with a dry cloth or duster. To achieve a premium finish, regularly apply a natural beeswax polish using a dry cloth and buff up, ensuring any excess wax is removed.

What is the purpose of locking nuts for spikes?

Locking nuts for spikes on the base give a 6-7mm height adjustment which can eliminate any wobble that may be there due to a slightly uneven floor.

What's the standard delivery time once I place my order?

Currently, as at 16th April 2018, we are working at around 3-4 weeks from date of order for standard sized racks, speaker stands etc.

If you order is for legs only, we aim to deliver within 7-10 days.

We send out order for accessories on the same day if possible, or next day from the date of order.

Can I have cable management on a Slimline rack?

Unfortunately, no, as the solid oak is not thick enough to house the metal work required.
If you need a cable management, please refer to our Reference range and Podium XL's.

When is a fifth leg required on my rack?

We recommend that any rack 1200mm wide and over should have a fifth leg to ensure adequate support across the width of each tier.

we only use solid hardwoods, as this gives the best acoustic performance

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